Frequently Asked Questions for Custom
Is there a minimum order?
We have an order minimum of just 12 units per product. Example: If you just want Lite Matte Creme then you only have to order 12 units plus the printer set up fee and shipping charges on a first time order. After the first order there is no printer setup charge, if there are no design changes.
Please email sales ( @ ) privatelabelgrooming.co to get started.
*Volume pricing available
Do you offer refunds?
We do not offer refunds or exchanges on customized products or sample purchases. We will however replace damaged stock due to damage caused by a shipping carrier. Please email sales at privatelablegrooming.co for details if this applies to your order.
Is there a delivery charge?
You can arrange Pickup from our warehouse in Huntington Beach ,CA.
You can provide your own shipping account with USPS,Fedex, or DHL.
We can ship it for you with our discounted rates starting at $19.95 per order. We ship from Huntington Beach, California directly to your location in the United States or Canada.
AT THIS TIME WE ONLY SHIP TO THE UNITED STATES AND CANADA
How long will it take to receive my order?
Samples leave the warehouse in 3-5 working days plus shipping time.
For first time orders normally will take between 10-20 working days after payment and artwork is completed. Future orders average 10-12 working days depending on seasonal rush and formulating times.
Are there any discounts for ordering larger quantities?
We offer volume based discounts as well. Contact us for more information.
How do I request samples?
Samples can be ordered online via this website or if you would like further information on any of our products you can call our office on +1(213)529-3864.
Is there a printer setup charge for my labels or brand design?
We have a one time printer setup charge on your first order of $99.00 which allows our design team to create proofs for your approval and complete the setup to print. Please download the design templates here or request them to make changes. After you or your designer completes the label templates per bottle/container type then please email them back with any fonts that were used to artwork ( @ ) privatelabelgrooming.co . Any future changes on existing artwork that require template changes will incur charges of $85/hr USD billed hourly if your designer does not make these changes.
If you do not have a designer then we can do the entire artwork design and setup of the product templates for $125/hr billed separately and hourly. If you choose this option, please email your logo with instructions to artwork ( @ ) privatelabelgrooming.co .
Can I use my own designer to create my labels?
Of course. Just send us the artwork ready design set up to our specification. Here are the artwork guidelines.
Artwork Setup Guidelines
Before submitting artwork, please make sure you have read these guidelines carefully as we cannot accept responsibility for an incorrect printing due to setup or artwork errors. We recommend using vector based Graphics software such as Adobe Illustrator CS6/CC. Vector software will ensure that your finished product is higher quality than is achievable with raster based artwork such as Adobe Photoshop. It also enables better exibility when colour matching to previously printed labels from other suppliers as the colours in the design are easily altered and edited. Files should be exported as an editable vector PDF format with all images and fonts embedded, not just a jpeg saved as a PDF file, a jpeg is not acceptable for most designs. If the fonts are unable to be embedded the best option is to convert the text to outline paths instead, files with missing fonts will cause problems and delays with your orders. Any raster/photographic images within your design should be at least 300dpi otherwise they may appear pixelated once printed, most graphics pulled from a website are not good enough quality for print purposes.
We may require a “Cutter Guide” to show us exactly where to cut your labels correctly. These lines are
later removed in the studio before going onto the press, however, it is important that these are set correctly
to avoid them being printed. When you supply a cutter guide within your artwork, please make sure the cutter guide is a stroked line set to a spot colour which MUST be named “7” at the actual size and shape that you require us to cut. This allows our prepress software and our presses to see the cutter guide and stops them being printed.
We only accept files in PDF, Adobe Illustrator, Adobe In-Design, EPS, or TIFF file Formats.
(Tiff files must be flattened). We do not accept Adobe Photoshop Psd files, Jpegs or PNG compressed files.
In a similar way as bleed will help us to produce your design into a finished label there are other considerations such as slight movements on the finishing lines. An important issue is the positioning of text and other design elements. There should always be a “safe area” of at least 1.5mm inside the edge of the cutter guide where no text or important elements are located. This will stop text from becoming chopped off by the cutter with the same slight movement during finishing.
Text & Type
All Text on files must be created to outlines and/or fonts used should be supplied if there are items that need resizing or templates changed.
All Files must be set to CMYK format. Please make sure all spot colors or pantones in your artwork are converted to CMYK, otherwise it is possible for unexpected results to occur. As our service is a CMYK 4 color process we cannot guarantee to match Pantone / Ral or Spot colors.
Finishing and Materials
Certain substrates may darken or lighten the colors of your artwork once printed, if printing onto a black vinyl background it will have an impact on the design colors. Different finishes will also affect the color. If you are unsure how these would impact your design, we would recommend a printed press proof mocked up to see the different materials and finishes available for a small cost.
Is it possible to source my own packaging?
Yes. Volume purchases only and may require testing and additional fees.
Does each product have a recommended retail price?
We can provide a rough guide of what your products could retail for, but as it is your own private label, you can retail them at a price that you think is competitive.